Martin Taylor
Ikon Technologies is the telematics industry leader providing customized software solutions and innovative hardware on a state-of-the-art platform. Our solutions allow customers to monitor, protect, and optimize their mobile assets throughout the United States.
The Dealer Success Consultant is responsible for managing the full lifecycle of dealer success for multiple automobile dealership customers, including post-sale implementation, ongoing re-orders, consumer sell thru penetration, recursive training, and ongoing support services
Role and Responsibilities
· Ensures a best-in-class dealer experience from the point of sale, through onboarding, and into the account maintenance phase. Maintains dealer relationships, satisfaction and retention through excellent customer service, proactive dealer communication, and regular on-site visits.
· Drive adoption of Ikon solutions across all stakeholder departments, including sales, service, F&I and operations
· Expand relationships with dealer partners to maximize revenue and minimize churn
· Responsible for all GPS device re-order activity and assist with dealer inventory management
· As a SME on the Ikon product offerings, consults with dealership personnel to ensure they are set up to successfully sell Ikon to the consumer market
· Generates and provides various reporting that highlight areas of improvement and service enhancement
· Proactively works with dealers on issues that negatively impact solution adoption, including but not limited to dealer health checks, issue resolution, prompt communication of issue status, & customer satisfaction
· Works cross-functionally with Sales, Dealer Support Services, Product Management, Deployment and other stakeholders to ensure consistent product, application and service quality
Job Requirements/Qualifications:
• Experience in or familiarity with the Franchise Automobile Dealer Retail industry and culture preferred; not required
• Excellent organizational & time management skills; detail oriented; ability prioritize
• 2-5 Years of specialized customer account management related experience and/or training; project management
• Proven background with providing exemplary customer service and support
• Ability to work extended hours and be “on-call” after regular business hours as needed
• Ability to work independently from home office
• Strong analytical and problem-solving skills; Experience with data analysis and interpretation
• Ability to travel up to 50%, or as business requires
• A clean driving record is required for this position (Class C license in good standing, no DUI or felony driving offenses)
• Some skills in technical services & support, project management and account management
Dealer Success Consultant (Sales advisor)
Description
Ikon Technologies is the telematics industry leader providing customized software solutions and innovative hardware on a state-of-the-art platform. Our solutions allow customers to monitor, protect, and optimize their mobile assets throughout the United States.
The Dealer Success Consultant is responsible for managing the full lifecycle of dealer success for multiple automobile dealership customers, including post-sale implementation, ongoing re-orders, consumer sell thru penetration, recursive training, and ongoing support services
Role and Responsibilities
· Ensures a best-in-class dealer experience from the point of sale, through onboarding, and into the account maintenance phase. Maintains dealer relationships, satisfaction and retention through excellent customer service, proactive dealer communication, and regular on-site visits.
· Drive adoption of Ikon solutions across all stakeholder departments, including sales, service, F&I and operations
· Expand relationships with dealer partners to maximize revenue and minimize churn
· Responsible for all GPS device re-order activity and assist with dealer inventory management
· As a SME on the Ikon product offerings, consults with dealership personnel to ensure they are set up to successfully sell Ikon to the consumer market
· Generates and provides various reporting that highlight areas of improvement and service enhancement
· Proactively works with dealers on issues that negatively impact solution adoption, including but not limited to dealer health checks, issue resolution, prompt communication of issue status, & customer satisfaction
· Works cross-functionally with Sales, Dealer Support Services, Product Management, Deployment and other stakeholders to ensure consistent product, application and service quality
Job Requirements/Qualifications:
• Experience in or familiarity with the Franchise Automobile Dealer Retail industry and culture preferred; not required
• Excellent organizational & time management skills; detail oriented; ability prioritize
• 2-5 Years of specialized customer account management related experience and/or training; project management
• Proven background with providing exemplary customer service and support
• Ability to work extended hours and be “on-call” after regular business hours as needed
• Ability to work independently from home office
• Strong analytical and problem-solving skills; Experience with data analysis and interpretation
• Ability to travel up to 50%, or as business requires
• A clean driving record is required for this position (Class C license in good standing, no DUI or felony driving offenses)
• Some skills in technical services & support, project management and account management
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Martin Taylor
5/
5customer reviews
Category:
jobs | programmers, computer
2022-02-17